Agreement
These Terms of Service (the “Terms”) govern access to and use of the Konvox platform and services (the “Service”). The Service is owned and provided by Ventrax LLC, a Wyoming limited liability company, United States (“Konvox”, “we”, “us”). Certain operations in the European Union are carried out on our behalf by our EU partner, ANAX HOLDING, s.r.o., IČO 10876197, Příkop 843/4, Zábrdovice, 602 00 Brno, Czech Republic, which also acts as our EU representative under Article 27 GDPR; ANAX HOLDING is not a party to these Terms. By creating an account, clicking to accept, or using the Service, the entity you represent (“Customer”, “you”) agrees to these Terms with Ventrax LLC. If you do not agree, do not use the Service.
Definitions
- Service - the Konvox software, data, and done-for-you outbound features (email and LinkedIn outreach, AI messaging, lead data, deliverability, and related tools).
- Customer Data - data you upload, import, or generate through the Service, including your contact lists and message content.
- Konvox Data - the business-contact database and enrichment we make available within the Service.
- Order - the plan, add-ons, and quantities you select at checkout or in an order form.
- DPA - our Data Processing Agreement, which is incorporated into these Terms where we process personal data on your behalf.
The Service
Konvox helps businesses run outbound sales campaigns across email and LinkedIn, including matching an ideal-customer profile to business contacts, drafting messages with AI in your style, and managing deliverability. Features, limits, and availability depend on your plan and may change as the Service evolves. The Service is provided as software-as-a-service; you receive a right to use it, not a copy of it.
Eligibility and account
The Service is for business use only. By using it you represent that you are at least 18, are acting on behalf of a business, and have authority to bind that business to these Terms. You must provide accurate account information, keep your credentials secure, and are responsible for all activity under your account. You are responsible for your users and for their compliance with these Terms.
Plans, credits, billing, and renewals
- Fees. Subscription fees and credit prices are those shown in your Order. Reveal/verification credits are consumed as described in the Service; unless stated otherwise, credits are prepaid and non-refundable.
- Trials. Any free trial runs for the stated period and may require a valid payment method. Unless you cancel before it ends, the trial converts to a paid subscription at the then-current price.
- Renewal. Subscriptions renew automatically for successive terms until cancelled. You may cancel effective at the end of the current term.
- Payment and billing. Payments are collected by Ventrax LLC through a third-party payment processor; your card statement may reference “VENTRAX LLC” (for Konvox). By subscribing you authorise recurring charges. Failed or overdue payments may lead to suspension.
- Price changes. We may change prices for future terms with reasonable notice; changes do not affect the term you have already paid for.
- Taxes. Fees are exclusive of taxes; you are responsible for applicable taxes other than taxes on our income.
- Refunds. Except where required by mandatory law, fees are non-refundable and payments are not pro-rated on cancellation.
Acceptable use and your compliance responsibilities
You are solely responsible for your campaigns, your content, and your recipients. Outbound is powerful and regulated, and you - not Konvox - decide who you contact and what you say. Accordingly, you represent, warrant, and agree that:
- You will comply with all laws applicable to your outreach, including data-protection law (GDPR and equivalents) and electronic-marketing/anti-spam law in each recipient’s jurisdiction (e.g., the ePrivacy rules, CAN-SPAM, CASL).
- You have a valid lawful basis to contact each person you upload or target, you will honour opt-outs promptly, and you will include required sender identification and unsubscribe mechanisms.
- You will not use the Service to send spam, unlawful, deceptive, harassing, hateful, or infringing content; to impersonate others; to send to lists obtained unlawfully; or to target special-category data or minors.
- You will not exceed, probe, or circumvent Service limits or security; scrape, copy, resell, or redistribute Konvox Data except as expressly permitted; or use the Service to build a competing dataset or product.
- You will keep sending volumes and content within reasonable, deliverability-safe bounds, and you accept that we may throttle, pause, or block sending to protect shared infrastructure and reputation.
We may set and enforce usage and content policies, and may remove content or suspend activity that we reasonably believe violates this section or creates legal or reputational risk.
Data: your data and our data
Customer Data. As between the parties, you own and are the controller of your Customer Data. You grant us a non-exclusive licence to host and process it to provide the Service. Where we process personal data on your behalf, the DPA applies and governs that processing; you are responsible for having the rights and lawful basis to have us process it.
Konvox Data. We grant you a limited, revocable right to use Konvox Data solely within the Service and for your own outreach. Konvox Data is provided “as is” without warranty of accuracy or fitness; you must verify suitability and comply with law when you contact anyone. You may not export, scrape, resell, or retain Konvox Data beyond what the Service expressly allows.
Third-party platforms
The Service interacts with third-party platforms (such as email providers and LinkedIn). Your use of those platforms is subject to their terms, which you must follow. Those platforms may restrict, throttle, suspend, or ban accounts at their discretion. We are not responsible for third-party platforms’ actions, availability, or decisions, including any restriction of your accounts.
No guarantee of results
Outbound outcomes depend on your market, offer, content, and factors outside our control. We do not guarantee any level of deliverability, replies, meetings, revenue, or other results, and none of our materials is a promise of results.
Intellectual property
We and our licensors own the Service, the software, and all related intellectual property. Except for the limited rights expressly granted, no rights are transferred to you. You retain ownership of your Customer Data. If you give us feedback, you grant us a perpetual, royalty-free licence to use it to improve the Service.
Confidentiality
Each party may access the other’s non-public information. The receiving party will use it only to perform under these Terms and will protect it with reasonable care, except where disclosure is required by law. This does not apply to information that is public, independently developed, or rightfully received from a third party.
Suspension and termination
You may stop using the Service and cancel at any time (effective end of term). We may suspend or terminate access immediately if you materially breach these Terms (including §7), fail to pay, or create legal, security, or reputational risk. On termination, your right to use the Service ends; we may delete Customer Data after a reasonable period, subject to the DPA and law. Sections that by their nature should survive (including Data, IP, Disclaimers, Liability, Indemnity, and Governing Law) survive termination.
Disclaimers
To the maximum extent permitted by law, the Service and Konvox Data are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that data will be accurate or complete.
Limitation of liability
To the maximum extent permitted by applicable law:
- Neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, goodwill, or business, however caused.
- Our total aggregate liability arising out of or relating to the Service and these Terms will not exceed the fees you paid to us for the Service in the twelve (12) months before the event giving rise to the liability.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable mandatory law (including liability caused intentionally or by gross negligence, and any statutory rights that cannot be waived). Because your campaigns and recipients are under your control, you are responsible for claims arising from them (see §15).
Indemnification
You will defend, indemnify, and hold us harmless from and against any third-party claims, damages, fines, and costs (including reasonable legal fees) arising from: (a) your Customer Data or campaign content; (b) your outreach and your recipients, including any breach of data-protection or anti-spam law; (c) your breach of these Terms; or (d) your infringement of any third-party right.
Force majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including outages, third-party platform failures, acts of government, or force majeure.
Changes to these Terms or the Service
We may update these Terms or the Service. For material changes to these Terms we will give reasonable notice (e.g., by email or in-app). Continued use after changes take effect means you accept them. If you do not accept, stop using the Service and cancel.
Governing law and disputes
These Terms are governed by the laws of the State of Wyoming, United States, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. Any dispute arising out of or relating to these Terms will be resolved exclusively in the state or federal courts located in Wyoming, and you consent to personal jurisdiction there - without prejudice to any mandatory rights you may have under the law of your place of establishment. Before filing any claim, you agree to contact us at hello@konvox.io and give us 30 days to try to resolve the issue directly.
Miscellaneous
These Terms, together with any Order and the DPA, are the entire agreement between the parties and supersede prior agreements on their subject matter; in case of conflict, an Order controls over these Terms, and the DPA controls over both for personal-data processing. If any provision is unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign without our consent. No waiver is implied by delay. Notices to you may be given by email or in-app; notices to us go to hello@konvox.io.
Contact
Questions about these Terms? Email hello@konvox.io.